Frequently Asked Questions
Shipping & Order Status
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Regular orders process in about 3-5 business days. During events or especially busy times you can expect up to 5-7 business days before your order ships. Once your order ships, the shipping time will depend on the speed you choose at checkout. For fastest delivery, we recommend FedEx shipping.
Subscription boxes that charge between the 1st and 10th with ship by the 15th. Subscriptions that are signed up after that will ship in our normal 3 to 5 business days. Example: If you subscribe to the box on April 6th your order will ship by the 15th. If you subscribe on April 20th, your order will ship within 3 to 5 business days.
Our shop is closed most national holidays, just like the postal service, and so we don't ship those days.
Typically, all items in your subscription box ship together. However, if you ordered additional items from our shop along with your box, they may ship separately depending on availability or packaging requirements. You’ll receive tracking numbers for each shipment if this happens.
We love our military. Thank you for your service.
Overseas military always get free shipping.
Once your order ships, you’ll receive an email with tracking details. You can also access tracking by logging into your account on our website and viewing your order history.
We can usually tell quickly if the package is lost, or just moving slowly. If your package hasn't moved in over a week for US customers or in four weeks for international customers please contact us →.
‘Fulfilled’ means your order has been packed and a shipping label has been created. You should have received a tracking number. If not, or if the tracking hasn’t updated, let us know and we’ll investigate for you. We can be reached via email at Hello@JanesAgenda.com
If your order says delivered but didn't arrive: First, we recommend looking around your home, on surfaces, under your door mat, or in the back of your mailbox. Packages are rarely truly lost and more often than not, simply brought in by a helpful family member.
Occasionally a package will be delivered to a neighbor by accident, and for this reason, we suggest waiting 24-48 hours before we worry the package is gone forever. Most neighbors are wonderful and bring the mis-delivered package to your home or give it back to the mail carrier for re-delivery.
That didn't solve the issue? We offer shipping insurance that covers packages that are lost/stolen/damaged in transit. Please contact us here. →
If an item is missing from your order, we’re here to help! Please contact our Customer Service Team at Hello@JanesAgenda.com with your order number and a brief description of what’s missing. We’ll make it right as quickly as possible.
Orders ship in about 3 to 5 business days in most cases. Transit time is additional and will depend on your location and the method of shipping you chose.
You can track your shipping in your account →.
Subscriptions
Each month’s subscription box is thoughtfully curated with themed planning and lifestyle items designed to inspire and organize. The contents are a surprise, but they often include exclusive dashboards, inserts, accessories, and more.
Most subscription box items are exclusive and won’t be sold individually. However, if we have extra stock, select items may appear in the shop later, but this is never guaranteed.
You can skip an upcoming box by logging into your account, selecting your subscription, and choosing ‘Skip Next Shipment.’ Skips must be done before your renewal date (the first of the month).
Absolutely! Log into your account and select ‘Manage Subscription’ to switch to a different box type or size. Be sure to make changes before your next renewal date.
You can cancel your subscription at any time from your account dashboard. If you need assistance, contact us and we’ll help you. We can be reached via email at Hello@JanesAgenda.com
If you cancel after renewal, your order has already been processed and will still be shipped. Cancellations prevent future renewals but don’t refund or stop the current one.
Yes! When subscription spots are full, we open a waitlist. You can sign up on our website, and we’ll notify you via email when spots become available.
Waitlist members are notified when subscriptions reopen. Openings are offered via email on a first-come, first-served basis, and waitlist members get early access before enrollment opens to the public! So be sure to watch your inbox!
Subscription openings are based on current member capacity. We review availability monthly, and if spots open, we notify the waitlist immediately. While we can’t guarantee exact dates, joining the waitlist ensures you’re the first to know.
Returns
We accept returns of new/unused/unopened products if returned within 30 days of receipt.
Items that are not returnable:
- Subscription Boxes
- Digital Products
- Used/open Products
- Gift Cards
- Mystery Boxes
- Last Chance/Clearance Items
See our entire returns policy here →.
Please note that our return policy does not apply to errors on our part. Contact us → so we can make it right.
We'd love to help. Simply visit our contact us page here→.
International Customers
We’re excited to announce that we now offer worldwide shipping! If your address can be put into the shipping field at checkout then we ship to you.
Please note that international orders may be subject to VAT, tariffs, and other customs fees, which will usually be charged directly to you on regular orders. While our system attempts to be accurate as possible, any undercharged VAT or customs fees are your responsibility. We do not accept returns due to failure to pay these fees.
We do NOT prepay any customs fees on your behalf for subscriptions. These are your responsibilty upon arrival.
Please note that international orders may be subject to VAT, tariffs, and other customs fees, which will usually be charged directly to you on regular orders. While our system attempts to be accurate as possible, any undercharged VAT or customs fees are your responsibility. We do not accept returns due to failure to pay these fees.
We do NOT prepay any customs fees on your behalf for subscriptions. These are your responsibilty upon arrival.
Shipping times can vary greatly depending on the time of the year. We ship orders out in about 3-5 business days, however transit time is additional and for international orders can vary from 1 to 4 weeks depending on your location and the time of year.
Custom Orders and Requests
No. Due to our size and quantity of orders, we cannot make any custom changes or create custom products for one time orders. See bulk orders for more details.
For large, bulk orders, please email us directly at hello@janesagenda.com for assistance.
First time subscriptions will ship with whatever else was in your order at the time of payment.
We cannot combine anything with your recurring subscription. These ship separately.
During normal times of the year we are happy to combine regular orders if the orders haven't shipped yet. Send us an email at hello@janesagenda.com.
During busy times, like cyber week, we aren't able to combine any orders as we are shipping too quickly.
Contacting Support
You can reach our Customer Service Team by emailing Hello@JanesAgenda.com. We’re happy to assist with any questions or concerns. Our team typically responds within 1–2 business days. If you don’t hear back, please check your spam or promotions folder, or follow up with us to ensure we received your message.
I contacted support but haven’t heard back—what’s the best way to follow up?
We aim to respond to all messages within 1–2 business days. If it’s been longer, you can reply to your original message or email us again at Hello@JanesAgenda.com and we’ll get back to you as soon as possible!
If you received an automated reply from us, rest assured we have your message! If you didn’t receive any response, feel free to resend your message or reach out directly via email.
If you are unhappy with the resolution provided by the AI chatbot, feel free to ask for a human representative and someone from our team will get back to you as soon as possible!
Have questions about your order, or a general inquiry?
Our friendly planner experts are here to help!