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FAQ

Frequently Asked Questions

Don't forget to view our Planner 101 series.

What size do I need / should I order?

See our size guides section for tons of information to help assist you!

Are you a blogger, instagrammer, or vlogger wanting to partner?

We partner with bloggers and instagrammers all the time. We usually require a large following with great engagement to provide free products. If you don't have a large following and great engagement, but would still like to partner, we recommend signing up for our affiliate program (open to everyone) where you can earn shop credit every time someone uses your special link to purchase. This is a great way for a new reviewer to get exposure and experience!

Alternatives to reviewing products that we may be open to participating in are:

  • Giveaways
  • Brand mentions
  • Contests
  • Interviews
  • Etc.

When will you be re-stocking / releasing new products, etc?

There are only three of us in our workshop, and so guaranteeing an exact release date on products has proven irresponsible. Instead we are regularly releasing as many products as possible. Typically five to ten a week. We release and restock products based on demand.

What is discbound?

  • Discbound is a newer way of binding that utilizes discs to hold pages together.
  • It has all the benefits of a binder and a notebook with only one real negative (if you want to call it that), the pages come out.
  • Pages, covers, and discs are all fully exchangeable making it a completely custom system that you can modify as you need to.

What is spiral?

  • Spiral means binding a notebook or planner with a spiral coil.
  • We us only heavy-gauge aluminum coils.
  • This is a great option for anyone who wants to keep their book for record or memory purposes as the pages are note removable.

When will my order ship?

Ready-to-ship (RTS) items all ship in 1 business days. Anything custom (covers, journals, etc) is shipped out within 1 to 2 business days.

Can I add to my order?

We are not able to change or add to orders at this time, however we will combine orders and refund shipping overages (if any), please send us a message if you would like to have us combine your orders. 

Military:

As the wife of a disabled veteran of the United States Marine Corps, I thank you for your service. Overseas military always get free shipping.

International Customers:

  • We are once again shipping world wide! 
  • We are not responsible for any tariffs, duties or taxes including VAT.
  • Please research and inform yourself what possible fees could result prior to purchasing.
  • Transit times can vary greatly. It typically takes just a couple days for an item to leave the United States, after that it can take days to even weeks to receive your item. In some extreme cases it can be a month or more, especially if the item is travelling far away (i.e. Canadian customers can expect a shorter transit time than Australian customers). This will also depend on customs process in each country the order has to go to. We have no way to speed this process up currently, but we are looking into options. 
  • Tracking may not update for large periods of time on international orders.

Problem with an order:

We are human, and we are busy, and occasionally we make mistakes. We have a multi-step process to help ensure your item is just right, but if it's not just send us an e-mail and we will do whatever we can to fix it ASAP.  Please understand that sometimes in order to fix the problem the fastest and ensure we don't make the same mistake again, we may request a photo of the issue, sending this in your initial e-mail can save tons of your precious time. We want you to love your order!

Shipping issues:

  • Item says delivered, but it never showed up? Check that your address was input correctly on your order. If address is correct, check with local post office and your mail carrier. 
  • Tracking hasn't updated and item is still in transit. Sometimes it can take days for a tracking number to be updated, but that doesn't mean the item is lost. In all of our orders only two have ever not shown up, so don't lose hope. International customers can expect tracking to not be updated for even longer periods of time. Please be as patient as possible.
  • Item arrived damaged, take a picture of the package, the item, and anything else you want to share with us. Send us an email at hello@janesagenda.com so we can help out!

Want a refund or exchange?

Most of our orders include custom items and paper is very unforgiving.  We guarantee the quality of the workmanship in every item we sell, however occasionally we understand that you may order something and within a reasonable amount of time, change your mind. You can process your own return here. Please double check your order for sizing, spelling, capitalization, etc., before placing your order as this is usually the reason an issue will occur.  Contact us with any questions, we can help.

  • See our size guides section for tons of information to help assist you!

 General Questions or Comments: Hello@JanesAgenda.com

 



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