Frequently Asked Questions

Shipping

Regular orders ship in about 3 business days. Once your order ships, the transit time will depend on the speed you choose at checkout. For fastest delivery, we recommend FedEx shipping.

Subscription boxes ship all at the same time each month. Any boxes subscribed to by the 1st of the month will ship by the 18th of the month. Example: If you subscribe to the box on April 15th, your first box will ship on May 18th.

We love our military. Thank you for your service.

Overseas military always get free shipping.

This happens, but rarely. We are usually able to recover packages quickly.

The first step we recommend is to check in the back/top/inside of your mailbox. Sometimes mail likes to get squished in the mailbox in a funny way and will be stuck out of sight. It happens more than you'd think.

Next, ask anyone who might have been in your home if they've seen any mail.

Look around on surfaces where someone would have set the mail. Kitchen counters, tables near the front door.

If you are in a house:

• Check around the exterior of your home. We've had packages left behind trash cans, under doormats, and even behind bushes.

If you are in a multi-unit complex:

• If you receive a key in your mailbox, this is usually for a bulk mailbox that is for large packages, look near the mailboxes for this.

• Check with your front desk/superintendent. Whoever would greet people at your complex will usually be left with guarding packages.

Still can't find it?

USPS uses GPS tracking for all packages now and so they can usually tell right away if the package was misdelivered. We recommend calling your local post office (or stopping by) and asking them to "GPS" track it. (The 1-800 number will only provide the same info that you see online.)

We are here to help if none of this works! Email us at hello@janesagenda.com.

We can usually tell quickly if the package is lost, or just moving slowly. If your package hasn't moved in over a week (for US customers), send us an email at hello@janesagenda.com.

Returns

We accept returns of new/unused/unopened products if returned within 30 days.

Items that are not-returnable:

• Subscription Boxes

• Digital Products

• Used/open Products

• Gift Cards

• Mystery Boxes

See our entire returns policy here.

We'd love to help. Start here.

International Customers

We ship worldwide... except to the UK. This isn't personal, there are just hoops to jump through before we are allowed to ship to UK customers again.

Each country is different, and there are different fees based on order size and items as well. Please research the rules for your specific country prior to ordering as we will not pay for or reimburse you for these fees and they are not accepted as a reason for a return.

We expect international deliveries to take anywhere from 10 business days to up to 2 months depending on the time of year and the location. Tracking is provided for all deliveries, however it can take days (and occasionally weeks) for tracking to update sometimes on international orders. Please be patient, we're worth the wait.

Custom Orders & Requests

No. Due to our size and quantity of orders, we cannot make any custom changes or create custom products for one time orders. See bulk orders for more details.

For large, bulk orders, please email us directly at hello@janesagenda.com for assistance.

We cannot combine anything with your subscription box. These ship separately.

During normal times of the year we are happy to combine regular orders if the orders haven't shipped yet. Send us an email at hello@janesagenda.com.

During busy times, like cyber week, we aren't able to combine orders as we are shipping too quickly.