All personalized orders are final and not eligible for a return or refund unless there is a valid quality control issue or printing error. Please contact customer service to remedy this.
If your order is damaged from shipping or may have an error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be reprinted or replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.
Variations can occur during the printing process. These characteristics do not affect the usability of a Jane's Agenda product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.
Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as first method of payment and are not eligible for cash dispersal.
In order to receive a refund credited back to your bank account, your order must have been placed no more than 30 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive credit to shop at JanesAgenda.com