Hello Cindy,
Thank you for sharing your thoughts with us—we truly appreciate your honesty and are sorry to hear the recent box didn’t quite meet your expectations.
We sincerely apologize for the missing holiday insert, which has already been sent and should arrive soon. We understand how frustrating it is to wait for a missing item and appreciate your patience.
As for your feedback, we know not every box is a perfect fit for everyone, so we aim to include a variety of items to appeal to different tastes. We completely understand that some items didn’t resonate with you, and we do appreciate your thoughts.
We hope you’ll consider giving us another try in the future. Your feedback means a lot, and we’re always working to improve and add more value for our subscribers.
As always, please feel free to reach out directly: Hello@JanesAgenda.com if you have any other questions or concerns.