What is Route Package Protection?

We are happy to announce that we now provide our customers with Route Insurance.

Route is a shipping insurance company that provides complete protection for our shipments and orders. We ship all packages as securely and safely as possible, but once your order leaves our warehouse, we cannot always promise what happens during transit. We offer you a safe, easy, and super convenient way to ensure your items are protected regardless of any issues that can come up with the postal system.

Easily add Route to your cart at checkout to protect your order against any unforeseen issues that may arise.

What is Route?

Route is a shipping insurance company that provides insurance coverage for packages that are lost, stolen, or damaged in transit. Route ensures customers with peace of mind, knowing they will get what they paid for, but it also allows for easy reordering with one simple click.

Click here to review which lost, stolen, and damaged items Route will cover.

How do I file a claim for a package that is lost, stolen, or damaged?

You can file a claim easily through the email that Route sends you after you check out, or you can file here.

Doesn't your company already cover lost or stolen packages through your customer service?

We take customer service very seriously and always try our best to resolve issues for our customers as quickly as we can, but by purchasing shipping insurance with Route, making a claim is only a click away. Plus, Route will process your claim within 24 hours, which is practically like magic in the mail world.

Route is the easier, faster, option, and helps get any shipping issues resolved as quickly as possible.

What if my order is lost or stolen, then Route replaces it with another order, but then that package also gets lost or stolen as well? Will Route cover that too?

Yes! Any replacement orders that are placed by Route will still be insured by Route.

What are the Terms and Conditions for Route?

Route’s terms and conditions are listed here.

Is Route a licensed insurance company?

Of course! Route is a licensed insurance company that is partnered with Lloyds of London, which is one of the biggest names in shipping insurance ATM.

Get in touch

Have questions about your order, or a general inquiry?